Recent Water Damage Posts
Call The Experts: Saving New Bern Residents From Secondary Damages
Call professionals to help keep damage to a minimum, saving you precious time and money.
Trying to figure out ways to save money after a fire or water damage emergency is a perfectly normal thing for home and business owners to do. Some even try to handle their mitigation efforts themselves. While this may seem tempting, it is not a generally recommended cost-saving measure, as there are many ways an easy oversight can cost you considerably more in the future.
Moisture-swollen wood in floors, baseboards, and trim is a common source of secondary damage. Unaddressed excess moisture can also lead to unwanted growth, which can be hidden from an untrained eye and is often tricky to take care of. It can sometimes take weeks for any signs of damage to show. If you notice a musty smell after water damage strikes, it is recommended to have a professional come and inspect your property, promptly.
With any luck, you’ll never have to contend with water damage on your property. Regardless of why don’t think unwanted water is too small to call in professionals. We can evaluate the damage, decrease your chances of secondary damages, and save you considerable time and headaches in the long run.
Call the restoration experts at SERVPRO® of New Bern today!
Why Does My Toilet Leak Every Time I Flush?
Learn more about leaky Toilets, Follow out Tips, and Avoid Water Damage in your property.
Have you detected water dripping or collecting on the outside of your toilet every time you flush? Typically leaking that coincides with flushing emerges either around the toilet base or between the tank and the bowl. A leaking toilet can result from various issues, so as with any bathroom leak, it could take some time to investigate to uncover the problem.
Types of Toilet Leaks and Their Fixes
If you detect a leak coming from your toilet, there is a good chance it is occurring due to one of the following issues. A leak between the tank and the bowl when the toilet is flushed could result from either a worn spud washer, cracked flush valve or loose tank bolts. Fortunately, most are relatively easy repairs that you can probably accomplish yourself.
Still, if there is a significant amount of water, you may need to hire water damage restoration professionals to thoroughly clean up after the repair.
1. Worn Wax Ring
The wax ring on a toilet is a plastic ring with a thick layer of wax around it. It's supposed to provide a watertight seal between the top of the toilet flange and the bottom of the toilet. A properly working wax ring also prevents sewer gases from releasing into the bathroom from the floor and toilet. Alternatively, you can use a rubber seal, which tends to be cleaner than its wax counterpart.
If you notice a leak around the toilet base, the wax ring is probably not sealing as it should. Make sure the bowl isn't cracked first before replacing the ring. If your leak is seeping from the base, it could be that the ring is not sealing because of loose bolts. If the ring doesn't look damaged, try replacing it and tightening the bolts to see if this helps.
2. Faulty Flush Valve (aka Douglas Valve)
The flush valve is located where the flushed water enters the bowl from the tank. Often, if the flush valve is leaky, you can create a new seal by replacing the flapper that seals the opening of the flush valve. Unfortunately, if you have to replace the flush valve, you will need to remove the tank.
3. Damaged Tank-to-Bowl Gasket (aka Spud Washer)
As its name implies, the tank-to-bowl gasket creates a watertight seal between the tank and the bowl to prevent a leaking toilet. Typically, you will find this gasket on the flush valve. The toilet tank will usually have to be removed to make the repair.
4. Broken Closet Flange
A closet flange (aka toilet flange) screws into the bathroom floor as a pipe fitting that connects the toilet to the drainpipe. This connection also secures the toilet to the floor. The toilet and the closet flange are joined by two bolts. If the toilet's base is leaking, it could be because the bolts are loose. You'll probably notice that the toilet wobbles if this is the case.
When your New Bern, NC, home has a leaking toilet, it's essential to locate the original source of the problem as quickly as possible. Even if a leak doesn't seem significant, it can result in costly damage and hefty water bills.
Answers to Your Questions About Flooding in the Basement
Flooding can lead to mold growth in your New Bern, NC basement.
When water gets into the basement of your home in New Bern, NC, it can cause a lot of trouble for you as a homeowner. In addition to leaving the walls and carpeting stained, even a little bit of flooding creates a place for mold to flourish. The resulting environment is an invitation to insects and rodents. Sitting water can carry bacteria and may absorb chemicals from drywall and carpeting. If water comes into contact with your home's wiring or any electronics, there is a potential for electrocution.
FAQs About Basement Flooding
Water damage in the basement is a big problem and requires a quick response. However, there are several things you can do to prevent a basement flood:
- Keep your rain gutters clean.
- Direct water away from the foundation.
- Install and maintain a sump pump.
- Maintain your plumbing system.
- Repair damage to the foundation.
- Inspect the foundation and basement windows and doors regularly.
Home maintenance can be less expensive and more convenient than hiring water damage cleanup and repair professionals.
How Does Water Get in the Basement?
There are many ways for water to get into the basement, and you can't prevent all of them. However, it can be helpful to understand some of the main causes of flooding:
- Leaks at the joints of the foundation and walls, windows, and doors
- Cracks in the foundation
- Malfunctioning sump pump
- Appliance failure
- Sewer backup
- Improperly sloped landscape
- Pressure from rising groundwater
If it's possible to identify any of these situations before they cause trouble, it may be possible to avoid water damage from a basement flood.
What Do I Do If There's Water in the Basement?
You don't need to panic when you see water. However, you do need to take immediate action:
- Shut off the power, both electricity, and gas.
- Shut off the water.
- Contact your home insurance provider.
- Use gloves and boots before entering the flooded area.
- Call professionals with experience in cleaning up basement flooding.
There's a high risk of causing further damage if you wade into the water. Some of these risks include missing spots of moisture and allowing mold growth, making holes in weakened wood or drywall, and causing damage to water-logged electronics. In most cases, it is better to leave the cleaning up and any repairs to professionals.
Why Get Specialists Involved?
In addition to avoiding more damage, there are several reasons for hiring experienced professionals. Technicians can often quickly determine the cause of the water in the basement. When the cause isn't obvious, professionals can check for cracks and provide pipe repair, find the cause of a faulty water heater, or recognize weaknesses in the foundation.
Almost immediately, technicians will use professional-grade equipment to pump out water. These pros also have heavy-duty fans and other gear that ensure the rapid removal of water and moisture. Once all of the water is gone, technicians clean and sanitize surfaces to prevent mold growth.
If there are furnishings, appliances, and other materials in the basement, professionals may remove some of the heavier or more fragile items. Technicians will also help you determine what can be saved and what must be thrown out.
Flooding in the basement can cause a lot of trouble, but with a quick response and professional help, you can save your New Bern, NC, home.
The Potential Risks Associated With Contaminated Flood Water
Contaminated floodwater must be cleaned by a professional.
Whether flood water gushes from an over-flowing toilet or rushes inside from exterior flooding, that water may carry raw sewage, unpleasant microbes, bacteria, viruses, and other contaminants. While you may successfully dry up clean minor leaks and spills on your New Bern, NC, property, any category 3 water damage should be handled by professionals.
The Categories of Flood Water
There are several factors that experts use to categorize water damage:
- The water's source
- How contaminated the water is
- The risk involved with exposure to the water
The classification of contaminated floodwater is important because it helps professionals and property owners determine the best course of action for the cleanup.
Category 1 Water
Water that comes from a sanitary source, such as the water dripping from a kitchen faucet or a from a burst pipe along the supply line, is "clean water." This water has minimal contamination and is relatively safe to encounter. However, if clean water is allowed to sit for an extended period, if it's exposed to high temperatures, or if it is allowed to come into contact with contaminants, the water could worsen to a more dangerous degree of uncleanliness. Although this water has a fairly positive classification, it can still cause damage and deterioration, so your quick response is crucial.
Category 2 Water
This classification of tainted water is referred to as "gray water." It could come from a dishwasher, washing machine, sink of dirty dishes, or a toilet overflow. This water may not carry feces, but it could have been exposed to urine. Detergents, chemicals, bacteria, and viruses could be present in category 2 situations. In addition to the harm caused by the contaminants, category 2 water causes primary and secondary damage when left to sit for more than a couple of minutes.
Category 3 Water
This water is dangerously contaminated and could lead to significant problems. If you have Category 3 floodwater in your building, avoid all contact with the water, including standing close enough to inhale aerosolized water. This water has higher levels of category 2 contaminants and includes other pollutants, such as stronger chemicals, heavy metals, and more dangerous microbes. This water may come directly from the sewer system or from natural bodies of water.
Cleanup and Remediation
When water damage cleanup and remediation experts arrive at your property, they may take air samples to look for mold spores, swab surfaces to measure bacterial contamination, and run lab analyses to test for E. coli and other potential infections. With this information, professionals determine the next steps, such as removing water, de-humidifying the property, and treating all affected materials, furnishings, and appliances. Once the plan is in place, you and the professionals can decide how to split the labor. Bear in mind the fact that technicians often have access to specialized equipment and supplies to improve lasting sanitization and decrease the risk of secondary damage.
When you first notice water where it doesn't belong, you may not know to extent of the contamination. If you have any reason to believe that flood water is unsanitary, contact cleanup and mitigation professionals.
Will Filing an Insurance Claim Raise My Rates?
Maintain your property in New Bern, NC, to reduce the rate increases of the insurance claim.
Homeowners purchase insurance to cover damage caused by natural disasters and other catastrophes. However, many homeowners fear that filing an insurance claim may cause their rates to go up. This guide covers some of the basics about how filing a claim may affect your insurance premiums.
How Filing Claims Affects Your Rates
An insurance policy is a contract between you and an insurance company. The insurance company promises to pay for damages caused by covered perils in exchange for your premium payment. Most insurance contracts are for a specific period of time, such as six months or one year. Insurance companies may choose to charge a different rate or refuse to renew the contract at the end of the term. Several factors can affect whether your rates may go up:
- Number of claims filed
- Dollar amount of the claims filed
- Type of claim
Types of Claims That May Lead to Rate Increases
Unlike auto insurance, whether or not the homeowner is at fault does not play a large role in rate increases. This is because a home flood caused by a hurricane is not anyone's fault. However, some aspects of homeowner's insurance are more in the control of the policyholder. For example, the water damage that is caused by failing pipes that the homeowner didn't properly maintain may be a red flag to an insurance company. In addition to water damage, claims for mold, slip-and-fall personal injury claims, and dog bites frequently result in rate increases.
Typical Amount of Rate Increases
A typical insurance claim may result in a rate increase between 20% and 40% that may last between two and five years. If your insurance company opts to non-renew your policy, you may be charged higher rates from other insurance companies or have to seek insurance in a high-risk market.
Deciding When To File a Claim
Because not all insurance companies are the same, it is a good idea to talk to your insurance agent before you file a claim. Small claims are less likely to affect your rates, but may not be worthwhile because of your deductible. Have this discussion before you need to file a claim. Otherwise, your agent may report it to the insurance company, even if you decide not to file. The safest strategy may be to only file claims when catastrophic losses occur. If a couple of shingles blow off your roof, you may want to fix that yourself. However, if your entire roof needs replaced, it may make more sense to file a claim.
Saving Money on Your Policy
If you plan to only file claims when you have a large loss, you can save money by choosing a higher deductible. You can reduce the chance of rate increases by keeping your property maintained, calling a remediation company in New Bern, NC, to address issues that can lead to mold growth, and removing hazards that could lead to liability claims.
You do not need to be afraid to file an insurance claim; however, it can be wise to choose a strategy that minimizes your chances of rate increases. Your insurance professional can help you make decisions about your policy that can save you money.
Faster to your New Bern Water Damage
SERVPRO of New Bern provides 24 Hour fire and water damage restoration service.
Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of New Bern, NC, provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.
Faster To Any Size Disaster
Flooding and water damage are very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.
Water Damage Timeline
- Water quickly spreads throughout your property, saturating everything in its path.
- Water is absorbed into walls, floors, upholstery, and belongings.
- Furniture finishes may bleed, causing permanent staining on carpets.
- Photographs, books, and other paper goods start to swell and warp.
Hours 1 - 24:
- Drywall begins to swell and break down.
- Metal surfaces begin to tarnish.
- Furniture begins to swell and crack.
- Dyes and inks from cloth and paper goods spread and stain.
- A musty odor appears.
48 Hours to 1 Week:
- Mold and mildew may grow and spread.
- Doors, windows, and studs swell and warp.
- Metal begins to rust and corrode.
- Furniture warps and shows signs of mold.
- Paint begins to blister.
- Wood flooring swells and warps.
- Serious biohazard contamination is possible.
More Than 1 Week:
- Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
- Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.
About SERVPRO of New Bern
SERVPRO specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Prevention and Maintenace Keep Commercial Bathrooms in Good Condition
Maintenance in your commercial bathrooms will avoid clogged toilets and further damages.
The bathrooms in Pamlico County, NC, commercial buildings are often exposed to hazards that residential toilets don't see. Some of the most common concerns for property owners are the clogs that occur when people flush the wrong items down the toilet. Fortunately, there are a few simple steps you can take to avoid a clogged toilet and the resulting toilet overflow:
Use a thinner type of toilet paper. The people who visit commercial bathrooms are sometimes more likely to use wads and wads of paper. Thinner paper flushes more easily.
Hang up signs reminding people where to put their garbage. Items such as toilet paper tubes and feminine products are notorious for causing clogs down the pipes. Simple signs are effective at reminding customers where to put these items.
Make sure there are plenty of garbage cans placed in the area for tissues, paper towels, feminine products, and other trash. Choose cans that are large enough to handle the amount of trash in the room and have employees regularly empty the cans.
These quick steps may decrease the number of clogs in your bathrooms and limit the cost of damage and repairs.
Other Toilet Concerns
Other common concerns related to a clogged toilet include hard water deposits, a blocked trap, and the smell of sewage from the tank. Look for hard water deposits on the inside and outside of the bowl, tank, and pedestal. These unsightly stains may reduce the water efficiency and the life expectancy of the toilet. Blocked traps occur when tissues, hair, tampons, and medications are flushed down the toilet. Sewer smells may be a result of clogs or leaks. Contacting a professional with experience in repairing toilets or cleaning up water damage is one of the best ways to respond to these problems.
Other Issues Facing Commercial Bathrooms
In addition to toilet-related problems, you need to watch out for other common issues. Some of the problems that affect bathrooms in commercial buildings include:
- Malfunctioning ventilation systems
- Leaking faucets and pipes
- Slow-moving drains
- Weak water pressure
- Running toilets
- Mold growth
Once these problems become apparent, contact the appropriate professionals to complete repairs and cleanup. Don't postpone corrective actions because a leaky faucet or mold growth could grow from a small inconvenience to a much larger problem within a short amount of time.
Maintenance and Upkeep
Routine bathroom and toilet maintenance can prevent a lot of water damage and other bathroom concerns. Train your employees to complete daily tasks according to established requirements. Basic cleaning is the first place to start. For example, it's important to use an appropriate cleaner to keep surfaces clean, clear, and sanitized. The wrong tools or cleaning products could cause damage rather than preventing it. Refer to official rules, post them, and make sure you keep employees up to date on any changes to those requirements.
A clogged toilet can lead to a lot of inconvenience and possible expenses in your commercial building. Preventative action before damage occurs could protect your time and budget. When trouble does happen, a quick response is the best way to get your business back on track.
How the Fire Restoration Process Works
Water damage in residential home.
After a house fire, things can be extremely stressful and confusing. Knowing the fire restoration process can help calm some of the anxiety.
Fire can leave you with several types of damage. These are:
A good fire remediation company in New Bern, NC, can help you with each of these types.
The Fire Restoration Process
The very first thing that a cleanup company will do is assess the damage. Some companies even work with insurance companies to make sure your damages are taken care of as quickly as possible. When you are ready for a fire rebuild, you will know exactly what is necessary.
The first part of a good restoration service is the boarding and tarping. This protects your property from further water or vandalism damage.
Water Damage Restoration
It might seem strange, but water damage remediation is a big part of fire restoration. Even if a storm didn't cause the fire, there is still probably water damage. Firefighters often use water or other chemicals to put out the fire. Things that are water damaged need to be cleaned and thoroughly dried before rebuilding can begin.
Smoke and Soot Cleanup
Smoke and soot damage are some of the worst parts of the fire cleanup process. Your restoration company will remove and clean anything damaged by smoke or soot. This includes the black film it leaves behind and the strong smells. Unfortunately, this damage is more than a simple airing out can handle.
Once the cleanup is underway, but before rebuilding services can begin, everything needs to be sanitized. This leaves your home smelling better and will protect your belongings from molds and mildews. Most companies will utilize various chemicals and techniques to make sure your home is safe to return to.
After all of this is done, true fire restoration can begin. Each step is vital to getting your home back to its original condition.
Reasons To Consider Professional Water Damage Mitigation in New Bern
Don't let complications from a water damage send your money down the drain - call the professionals at SERVPRO.
The internet has an answer for most any question we can come up with, DIY or otherwise. Yet, contrary to what this wealth of information might suggest, there are some jobs that are best suited to certified professionals. Water damage remediation is an excellent example. The technicians at SERVPRO of Craven/Pamlico are skilled and proficient at not just getting the job done, but doing it the right way. Armed with the specialized tools and know-how of over 2 decades worth of experience, SERVPRO of Craven/Pamlico is a locally owned and operated leader in water damage mitigation. Some of the many benefits of hiring professionals to take care of your water damage needs include:
Safety: The nature of the source of water that may have damaged your home or business can greatly impact the way things are taken care of. There are three different classification of water; clean water, grey water, and black water. Black water is the most concerning type of damage and can absolutely be a health concern if not taken care of properly. This is water that could have been in contact with human waste, such as toilet water and sewage. Black water is a breeding ground for harmful bacteria and pathogens.
Discreet Damages: Water will flow and pool into any area it can. This will commonly lead to water that is hidden from the naked eye, such as inside of walls and underneath of flooring. DIY water mitigation can sometimes fail to find all water and potentially lead to significantly more time consuming and costly repairs.
Less Stress: The professional restoration process means you can rest easy knowing that every effort has been made to get the job done right.
SERVPRO of Craven/Pamlico Counties Can Handle Your Water Damage Needs
Handling water damage is something often and appropriately left to the professionals. On the surface it may seem like something easy to do yourself but there are some serious considerations any would-be DIY enthusiast should keep in mind before embarking down the path of self-remediation. For instance, did you know that the way a water loss is cleaned up depends on many different factors? The science of water damage mitigation doesn’t allow for a one-size-fits-all kind of formula. One of the most impactful and variable of all these factors is the category of water in question. If unaware, there are actually three categories of water damage:
Category 1 – Often referred to as “Clean Water,” these cases come from water sources that do not contain contaminants that could pose potential threats to humans. This would include sources such as a broken supply line, a tub overflow or malfunctions with water lines leading to appliance failure, such as an ice maker line.
Category 2 – We use the term “Grey Water” when referencing water that contains a significant amount of chemical, biological or physical contaminants. These cases are typically from toilet overflows (urine only), sump pump failures and overflows from dishwashers or washing machines.
Category 3 – The most severe of water damage categories, we call this “Black Water.” These types of contamination are extremely unsanitary and can contain a wide variety of harmful bacteria and possible disease-causing agents. These types of water damage are most commonly found from sewage backups, toilet overflows containing feces and flood waters from rivers, streams or seawater.
The way we approach cleaning for each category of water is drastically different. Category 2 and 3 water losses are particularly important to handle correctly as there are strict protocols to protect the health and welfare of our employees and customers. At SERVPRO of Craven/Pamlico, we follow all IICRC and OSHA standards to ensure the safety of everyone involved. Regardless of the category it falls under, if you experience a water damage in your home or office, call us anytime at 252-637-7274.
Helping New Bern Residents With Water Damage
The faster you react to water damage, the more damage you can prevent.
Be it from a loose shingle that leads to a leaking roof or a refrigerator supply line with a few too many years behind it, water damage can occur in nearly any home, at any time. While regular maintenance and astute observations can go a long way in helping us keep our homes in their best shape, sometimes damage is simply unpreventable. Arguably the worst part of this is, (depending on the source of the water), many of our most precious items—the things that make our house a home—can become seemingly irreparably damaged. That's where we here at SERVPRO® of Craven/Pamlico come in. We are well-equipped and prepared to help in any situation, including the times where a particular family heirloom needs to be saved at all costs. Rest assured, we will do all that we can to get those sentimental items back in the best possible shape.
If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Craven/Pamlico Counties are Here To Help® 24/7. Give us a call at: 252-637-7274.
New Bern, NC Residents, Let us Take Care of your Flooded Home or Business
Dishwashers are a convenient and quick way of handling a dirty task. As much as they may be appreciated, they can cause some unexpected problems such as a leak in the middle of the night. This could leave your New Bern, NC business or house in dire need of water extraction and clean up that may be beyond your means of handling. The water damage remediation experts at your locally owned and operated SERVPRO® are more than equipped to handle such a situation.
Our experts know that the longer water remains on an effected area, the more damage it can cause. This knowledge is critical and motivates our crews to get your home or business taken care of as quickly as possible. Our crews are prepared to respond to an emergency water damage situation 24/7, giving you peace of mind that whenever you might need us, we are #HereToHelp.
Our crews are also equipped with advanced tools to determine where moisture is present and subsequently remove it. One of these tools—an extractor—can simultaneously remove water while also applying heat to help dry the space it is extracting water from. We also have pumps if there is larger pools of water, and of course, the materials we need to cleanse and sanitize any affected areas.
Give us a call whenever you need us at: (252)637-7274 and we will be more than happy to make your damage "Like it never even happened."®
Moisture in your New Bern, NC home or business
Moisture in older homes
Older structures are more susceptible to moisture after heavy rain, meaning water can sometimes seep in or leak where it shouldn’t be. In small doses over wide intervals, it may not do any noticeable damage, but If the issue occurs more frequently and is left untreated your home or business may receive permanent damage. Enlisting experts like your locally owned and operated SERVPRO can help to eliminate this problem and save you considerable time and money in the long run.
Getting you dry
Our professionals can help you immediately by using specialized equipment to extract water and dry the affected area. Our equipment can get underneath the surface of carpets and into the padding, eliminating moisture all the way through. We can also help you in the long run by cleaning the structure and contents with our safe, effective sanitizing treatments. These preventative measures keep unwanted growth away and prevent materials from swelling or corroding.
To further give peace of mind, we check under your crawlspace (if applicable) to make sure no further damage has occurred. We also check your subflooring and inspect the layers of your carpeting and padding to verify our extraction methods have fully dried out the affected area. Lastly, we will test the humidity to ensure it is in an acceptable range, indicating that moisture levels are low enough to prevent secondary damages. Once completed, we can walk through with you and explain what we did, how we did it and of course answer any other questions you may have.
For more information, please call us at: (252) 637-7274, or visit us at our website.
Getting and Keeping New Bern NC Residents Dry
Even If you find yourself up to your knees in water, we here at SERVPRO are ready to help
From a leaking roof to a dishwasher gone awry, water damage can occur in nearly any home, at any time. While we can try our best to prepare for these potential hazards, sometimes damage is inevitable. Unfortunately, depending on the source of the water, this can often lead to our most precious items—the things that make our house a home—becoming damaged. That's where we here at SERVPRO come in. We are well-equipped and ready to help in any situation, including getting those sentimental items back in the best possible shape.
If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Craven/Pamlico counties are Here To Help® 24/7 at 252-637-7274. #LikeItNeverEvenHappened #HereToHelp