What our Customers say...


Justin and Ed were just awesome. They responded to my emergency promptly and efficiently set up their equipment for the flooding in my garage. They were also very respectful, courteous, and professional. I would call these guys anytime in the future for the type of work they provided. Thank you guys!

Drying and restoration went great. We would use SERVPRO again but we hope not.

I called SERVPRO because they are bonded and insured in the state of North Carolina. Not all companies are. Be careful who you call because it could end badly in the end.

SERVPRO is the company we go to any time we need cleanup or restoration. They are a great company.

The cleanup crew from SERVPRO did a fantastic job with our home.

SERVPRO was great to work with. Thank you so much!

Looks like a whole new place. We love coming to work with the clean carpets.

Very grateful for your team and all that they did.

Justin and Ed were very nice and polite. 

Your guys were so nice. They were professional and helpful. Everyone has been so kind.

Thanks for getting our work done so quickly. Great job!

The staff did a fantastic job cleaning up our smoke and soot-filled home.

Good job. Couldn't ask for improvement. Good the way it is. 

Thank you for getting our Covid cleaning done so quickly. 

Birthday dinner didn't turn out as well as we hoped. Thank goodness for SERVPRO.

You guys are great! Thanks for an awesome job!

We were really impressed with the professionalism and courtesy of the crew. 

The two technicians were prompt and professional. We will definitely use SERVPRO again!

I definitely recommend SERVPRO of New Bern. They were easy to work with and always on time.

Thank you again for coming all the way to Ocracoke to help us with our Hurricane Dorian mess. We greatly appreciate all that you did. 

These guys did an awesome job and were very courteous to my staff and customers and a great group of guys to be around. Excellent service!!

In the midst of such a mess the overall experience and the SERVPRO staff was wonderful. They answered questions and were pleasant.

Staff were great! Thank you all!

I couldn't be happier with the service received. Extremely helpful!

We recently had a very pleasant experience with SERVPRO following a major water leak in our two-story home. They arrived on time the day after we had 5 rooms heavily impacted by water damage, with fans and dehumidifiers to get the drying process started. They worked closely with us to explain their clean-up process, and what we should expect over the next week or so. They were at our house, on time, every day for the next 6 days to monitor the dampness and to perform the demo work required to prepare the house for repairs. They worked with the insurance company's field appraiser in his assessment, who agreed with all the repairs recommended by the SERVPRO team. Paul and Jake were very courteous, informative, and respectful of our time. We would recommend this company to anyone!

The anxiety that comes with a flooded home can be extremely devastating, not only emotionally but physically as well. When our home recently was flooded by a kitchen faucet failure, SERVPRO arrived immediately and began mitigating the water and drying out our residence. Their expertise and knowledge of corrective procedures saved our home.. The staff and crews were exceptional; polite and thorough in their service.  Thank you all for your professional, fantastic and gratifying service. We are so thankful for SERVPRO's Professional Services.

The 3 gentlemen dispatched from SERVPRO to come to our home were extremely professional, dedicated, and hard working. In a matter of a few hours they had our carpet, base boards, and padding out and started the drying process. We could not have asked for a better crew to come out in our time of need. I can tell you that without a doubt if any of my Marines ever experience a disaster such as we did I will definitely recommend your company!

I found the team to be very reassuring and helpful.